Privacy Policy

 This policy was last reviewed on 1 May 2025. Continued use of our website after any changes constitutes acceptance of the updated policy.

SoulSync By_Shiwangi ("we", "our", "us"), operated by Shiwangi, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information you voluntarily provide when you:

• Fill out a booking or contact form (name, email address, phone number)
• Make a payment through our website (processed securely by PayU)
• Send us a message via WhatsApp or email

We do not collect payment card details directly — all payments are handled by PayU's secure, PCI-DSS compliant payment gateway.

2. How We Use Your Information

The information we collect is used solely for:

• Booking confirmation — to confirm and schedule your session
• Communication — to send you session details, reminders and follow-ups
• Payment processing — your details are shared with PayU only for processing the transaction
• Customer support — to respond to your queries and requests

We do not use your information for unsolicited marketing or sell it to any third party.

3. Sharing of Information

We share your information only with:

• PayU India (Payment Gateway) — for secure payment processing. PayU's own Privacy Policy governs their use of your data.
• Legal authorities — if required by law, court order or government regulation.

No other third parties receive your personal information.

4. Cookies

Our website does not use tracking or advertising cookies. We may use minimal session-related cookies required for website functionality. You can disable cookies in your browser settings without affecting your ability to use the site.

5. Data Storage & Security

Your information is stored securely. We use industry-standard measures to protect your data from unauthorised access, alteration or disclosure. We retain your information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for communications at any time

To exercise any of these rights, please contact us at the details below.

7. Third-Party Links

Our website may contain links to third-party websites (such as Instagram, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

8. Children's Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect information from minors. If you believe we have collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised policy.

10. Contact Us